ITarian Client Communication Portal
You don’t have to hold your clients’ hands every step of the process in order to provide top-notch service. Everyone wins when you provide the tools and support they need to quickly answer their questions and initiate activities. Clients are happy and your team can concentrate on customer service issues that need personal attention. ITarian’s Client Communication Portal provides a secure web portal that allows clients to communicate with ITarian and receive support via self-service.
ITarian Client Communication Portal allows you to communicate with your clients:
- Send tickets and requests anytime
- Priorities, collaboration, status review, evaluation and evaluation
- Self-service allows you to monitor tickets, update tasks and run reports. You can also check the status of your invoices.
- To reduce the number of support calls, you can get self-help documentation
Client Communication Portal: Key Benefits and Capabilities
Branding
For a truly “you are here” experience, add your logo (or that of your client).
Control of access
You can configure settings to control what the client can see and what they can keep private.
Task management
Assignments to clients are accepted and approved.
Integration of ticketing
Send tickets directly to the ticketing platform. Run ticketing reports.
Management of projects
Check out the project calendar and hours worked. Also, see the work in progress.