Get support in just 3 steps using our iOS app
- To validate your MSP, enter your subdomain address for MSPs and your email address.
- You can quickly create a ticket by entering your issue description or voice.
- Users can track the status of their tickets once submitted via email or their MSP’s online support portal.
They can also add applications to their shortcuts widgets and Siri for easy access. The user can quickly select the nature and scope of their issue using a variety of menus. Users can also add more details if necessary.
Capabilities and key benefits
Access from Anywhere, Anytime
Cloud-based solutions allow you to submit tickets from many sources, including phone, web portal, and email. You can also access tickets automatically from endpoint monitors.
Siri QuickTicket: Open and Use
QuickTicket can also be opened by telling Siri to open it when you say a phrase. – Open QuickTicket. – Tap “Add to Siri” (under the “Send” button). – Type in the phrase that you wish to run the shortcut from the “When I say” box.
Quickly create a ticket using the iOS app
With configurable ticket categories, automatic ticket routing, and SLA tracking, you can prioritize, manage, escalate, and escalate (when needed) your requests efficiently.
Support and tracking in real-time
You can follow the progress of your ticket via email, or tap “Follow my ticket” to view it in your MSP’s help desk.
QuickTicket can be added to the widget panel
If you know how to use and customize the widget panel, it is one of the most valuable features on your iPhone. Widgets allow you to perform common tasks faster than any other iOS method once they are set up.