Chief Information Officer (CIO), or Chief Technology Officer, usually manages IT system management. The Management Information Systems, or the IT...

While most organizations know there should be a strategy for service desk operations, very few organizations have a line linking the...

Remote access is now available to everyone. This technology is no longer available only to IT professionals. Even simple devices...

Employees who can work remotely have proven to be more productive and engaged at work. It not only reduces their...

Many companies are moving to open-source helpdesk ticketing systems for customer support. These are some of the questions that have...