TCL Roku TV offers the best of both worlds: high-quality images and unlimited entertainment programs. You can now relax at home and enjoy your favorite shows and movies in clear, crisp images.
Unfortunately, like every other device, TCL TVs are also prone to some issues that can affect your viewing experience.
TCL Roku TVs that have sound but no pictures are a common problem. Sometimes the problem is minor and can be fixed by you without having to call a technician.
TCL Roku TVs can go black if the audio works but not the screen. This is usually due to loose cables or hardware issues that affect your TV’s LED lighting. The problem can be solved by unplugging your TV from all cables, power, and then plugging it in again after 5-10 minutes.
If it’s an LED problem, however, you will need professional assistance.
These are not the only causes of the error. Here are some other possible causes.
TCL TV picture problems:
TCL TV picture problems, but sound problems can be caused by many things. These include:
- Hardware issues can cause screen problems, such as LED lighting problems.
- Software issue affects your smart TV
- Cable connections lose
- Software that is out of date
- HDMI cables
- TV Chip or motherboard that has been damaged
- Defective screen
How do you fix a black TCL Roku TV screen?
It can be frustrating to have a black TV screen. Some of these problems are minor and can be fixed by DIY.
These solutions can be tried one at a time until you find the right solution.
1. 1. Reboot your TV
Rebooting is a solution that is given almost every time as a fix for devices, particularly routers and phones. It can be just as effective for your TV, even though you may be skeptical.
Rebooting will restore all hardware and software on your device. You will then be able to view quality images again, thanks to any minor glitches.
Simply unplug your TCL Roku TV from the power outlet, wait about one minute, then plug it back in and turn it on.
This will fix any minor issues with your TV most of the time.
2. 2. Factory reset your TV
The reboot did not work. You might have corrupted TV settings. A factory reset may be necessary to fix this problem.
There are two options to reset your TV
- Use the settings menu
- A hard reset
A hard reset is an option that allows you to access the menu with pictures.
- Look at the side or back panels of your TV to find HDMI and other connector ports.
- Press the reset button (you may need to use a sharp-pointed object).
- For approximately 12 seconds, hold the button down and then release it. Your TV will turn off.
- Turn on your TV and follow the instructions to set it up.
All settings, including network settings and saved data, will be lost when you perform a factory reset. After a factory reset, all settings including network settings and saved data will be lost.
3. 3. Check the cable connections
Do you have the Roku cable box connected to your TCL TV? Problems with loose cable connections could include:
HDMI cables can cause problems if they become damaged or loose. Problems with your picture could also arise from damaged or loose power cables.
The Ivanka high speed braided HDMI cable is an option if the HDMI cable appears to be faulty. The HDMI cable can stream HD content with no lagging. It is also braided, which means that it has a low chance of being damaged. The cable is available on Amazon.
4. 4.Update your TV’s firmware
TCL Roku TVs have firmware that must be current for the device to work properly. If you experience a black screen and sound, it could be due to out-of-date firmware.
This is how to fix the problem
- Go to the settings menu of your TV
- Navigate to Systems Update
- To download and install the most recent firmware, select the Update option
This option is only available if the black screen doesn’t affect the menu. However, if the menu is not visible, you will need to get in touch with TCL customer support. The customer service representative will help you troubleshoot the issue and then fix it.
The TCL TV screen is now black but the sound works. What can you do? It can be frustrating to lose your favorite programs.
You can fix the majority of the problems that are causing the black screen with the solutions above.
If the problem continues, you can call customer service. You can also take your TV to a TCL authorized repair center for service.