SSL Error 38 -Here we can see “SSL Error 38”
SSL 38 Infection is Displayed when Launching Software
The next error message appears when you attempt to launch a program via ICA Proxy into XenApp through Access Gateway Enterprise.
This could be due to licensing restrictions, as discussed in this content CTX119980 — SSL error 38 if Launching programs using Access Gateway Enterprise Edition.
This problem could also be caused by DNS name resolution issues. The Access Gateway Enterprise Edition machine uses the WebInterface.conf file to resolve name resolution after launching a program. The Web Interface creates an ICA file. If the WebInterface.conf is not the location to DNS-port, DNS resolution may not be possible. This could be due to the Access Gateway Enterprise setup not having defined a DNS server or the device being in a DMZ without a DNS server. The previous error message indicates that the program cannot be initiated.
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This is the first solution to the problem.
You can also edit the WebInterface.conf file from the Internet Interface server. This will allow you to use ipv4 instead of DNS-port. The default location of this WebInterface.conf file is C:\inetpub\wwwroot\Citrix\sitename\conf\. You can replace the Sitename with the title of your website. The default Sitename option to create an Internet Interface site is Citrix/Xenapp.
Citrix Access Gateway — SSL Error 39
Last week I had been working on my very first NetScaler in a little while, substituting a Citrix Secure Gateway using an Access Gateway website. After I had completed the installation, I had 6 evaluation users link and it was working well. As I was about to eat a Chicfila sandwich, I received an email saying that consumers were receiving the following error message when they attempted to publish applications.
SSL error 38: Cannot connect to Citrix MetaFrame Server
Several issues contributed to my issue. I will address them here.
- Accreditation Setup
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It is true to say that the NetScaler came with two licenses. The first was for the NetScaler’s appliance, while the second was for Citrix Access Gateway Platform License. It turns out I spent both permits utilizing the MAC or even the HostID of this appliance. According to Citrix service engineers’ discussions, I should have allowed the appliance to use the MAC and licensed Access Gateway Platform to permit employing this appliance’s Hostname.
The first sign that something was not right, a hint I looked above was the Maximum ICA Users Allowed option from the Licenses pane in this NetScaler GUI. It read like the following:
First, I had to return the Citrix Access Gateway Platform Permit and reallocate it. Dependent on the machine’s hostname “Netscaler”,
After I had reallocated the permit based on the Hostname and uploaded it to the NetScaler interface, the Maximum ICA users Allowed option from the NetScaler GUI browse 10000 was displayed. This allows me to use the Citrix Access Gateway Platform permit successfully.
- Modify the accessibility mode of Access Gateway Virtual Server
My accessibility Gateway virtual machine had an additional problem. It had accessibility mode set to SmartAccess Mode. I had to change to Fundamental Mode to use my “10000” connections.