Amazon Prime Video allows you to watch on-demand movies and TV shows via an app that you must install on your Samsung TV. Original films, TV series and other entertainment content will be available.
If Amazon Prime Video does not work on your Samsung TV it will display an error code. This indicates that there is a problem. Sometimes, an error code is not displayed at all. This means that you’ll need to determine the cause of the
problem and whether it can be fixed on your own, or if you should call a technician.
Table of Contents
Amazon Prime Video does not work on Samsung TVs
Amazon Prime Video will not work on Samsung TV because of any one of these reasons:
There is not enough memory on your TV. The video streaming app is no longer available. Your TV’s software has been out of date. Your account is inactive. Your Samsung TV has not been connected to the internet. The internet connection is slow The HDMI cable you have is not compatible.
These and other problems can be fixed in a variety of ways.
How to fix Samsung TV’s Prime Video not working
These guidelines will help you fix the problem.
1. Cold boot your Samsung TV
The cold boot shuts down your TV and restarts it. This can solve many issues such as picture problems, glitches and freezing.
Two ways to cold boot a Samsung TV are available:
Remote control Hold the power button down. Do not turn the TV off, but wait until it turns on again.
This entire process should take approximately five seconds.
Unplugging your TV Unplug your Smart TV from the wall outlet. It can be left unplugged for up to 30 seconds It is possible to plug it back in.
Open the app to see if the problem has been resolved.
2. 2. Update the software on your TV
Here’s how to check for software updates on your Samsung TV.
Go to Settings. Choose Support Software Update Click Update Now.
Your device will automatically reboot if the update is available. Next, you can try Prime Video to see if the problem has been fixed.
3. Delete the Prime Video app from your TV and download it again
To delete the app, follow the steps below. These methods can also be used to reset Amazon Prime on your Samsung TV.
Apps. Click the Settings icon. Find and choose the Amazon Prime Video App. Select Delete. It is recommended that the app has been greyed out on your device. Therefore, select Reinstall.
You can delete the app once you’ve deleted it. If you are unable to find Amazon Prime on Samsung TV, you might consider downloading it. Here’s how to do it:
Use the remote to return. Click the Search icon. Enter the name of the app (Amazon Prime Video), and click on the button to select it. Choose Install
Once you have installed it, open it again and make sure to test it.
4. Reset Samsung Smart Hub on your TV
You will need to gather the login information from all apps that you have installed before you can reset your Samsung Smart Hub. Follow the below steps once you have done that.
Go to Settings. Navigate to Support> Self-diagnosis> Reset Smart Hub. Enter the PIN of your TV or the default as 0000.
After you have entered your PIN, the reset process will start.
5. Make sure you have the right HDMI cable
While this problem rarely occurs, it could be one of the reasons you are unable to watch movies and TV shows in HD or 4K. This can happen if your HDMI cord isn’t compliant.
For streaming HD content, you will need a cable with a rating of HDCP 1.4 or higher. It must be at least HDCP 2.0 for 4K content.
You will need to replace your HDMI cable if it is damaged or worn out. We recommend the iBirdie 4K HDR HDMI cable.
6. Update Amazon Prime on Samsung TV
These are the steps to follow in order to update Amazon Prime on Samsung TV.
The remote can be used to control the volume. Navigate to Apps. Select Amazon Prime Video. Click the Settings icon. Highlight and enable Auto Update
Auto Update will automatically start updating the app once you have enabled it.
7. Video not available
You will receive an error message when you try to view content outside your country or time zone.
Without a VPN, you cannot solve this problem. The service may also be unavailable due to its servers being down. Wait until Amazon resolves the problem.
8. Check your internet connection
A network status test can be used to check the internet connection.
Go to Settings. Select General Choose Network. Choose Network Status
Now, you can run the test. Pay close attention to any error messages. You should also check if you see an “X” between your Smart TV’s router and Smart TV.
Consider the following if you make an error
Power cycle your network equipment
This step can be completed by unplugging any network-related devices. These include the modem, router, and TV.
Next, plug in your modem, router, or TV.
Connect to the network and open the app to see if it resolves the problem. Speed up your Internet connection
If you have connected many devices to your Wi-Fi, your TV will not get enough signal to stream HD or 4K content.
If this happens, you can disconnect the device from the wireless network and retry. These devices include tablets, smartphones, gaming consoles, computers, and other mobile devices.
If this does not work, contact your ISP provider and upgrade to a package with faster internet speeds.
You need to determine the root cause of your Samsung TV’s inability to play Amazon Prime Video. You should first unplug the TV from its power source and reboot it.
You can also update Prime Video or device software if that fails. You can also check your internet connection and reset the Smart Hub to see if Amazon is experiencing a problem.