While most organizations know there should be a strategy for service desk operations, very few organizations have a line linking the policy and the Service Desk. According to best practices, plans are often implemented through operations. Therefore, the strategy and the operation phases should be linked. ITarian understands that this can be confusing and frustrating, so we have created a plan to help. IT managers should be interested in two phases. They are transition and design, as well as the Service Desk. These include:
This stage is where you will establish a strategy to manage all information technology services and ITSM. This stage will also include marketing opportunities. These strategies will allow you to develop services that meet your customers’ needs.
How can we help?
Your service desk will not be efficient if it doesn’t have clear and standardized operations. To ensure smooth operation, you must determine the procedures of each department.
If you want to make customer service easier, you’ll likely need a program that gives them self-help and allows them to create tickets themselves. Our product does
This information should be provided. End users and clients can review the FAQ database that we provide to see if the problem can be fixed on their own. They can also create a ticket to send to the correct technician or department if they are unable to resolve the problem.