Roku will automatically download any updates or new software if they are available.
If that does not work, you need to contact Roku or the app developer for further assistance. Reinstalling the app, restarting your device, and checking your internet connection are all options.
You can fix buffering issues with your Roku TV by improving your wireless connection.
Troubleshoot the following problem if Roku is not connected to the internet and apps don’t work or stream content slowly:
An outage can cause buffering. Ask your ISP about connectivity issues.
Connecting to a wireless network in the 5GHz band is another way to solve buffering problems with Roku apps. This will only work if the Roku player and router support this technology.
Altering the default setting of “auto”, you can also change your wireless channel. If you are familiar with networking, these two options may work.
Roku channel store is not working
Users are not likely to experience problems with the Roku Channel Store. If this happens, you can try these Roku troubleshooting tips:
- Restart your device.
- Upgrading the firmware of your device.
- Verify that your Roku is connected to the internet.
Contact Roku if this does not work. This could mean that the service is experiencing an outage and affecting the channel store.
Roku apps are not playing sound
The following steps can be used to troubleshoot audio issues on your device or Roku TV apps:
- You can check the volume and mute settings on your TV.
- Three times fast, hit the Pause/Play button.
- Make sure you attach the audio connectors securely at both ends.
- Five minutes, unplug the TV from its power source. Reconnect it and try again.
- You can replace the HDMI cable that connects your Roku to your television. You can also connect your Roku via HDMI to another HDMI port on your TV.
You can try changing the audio settings if the problem persists. Here’s how to fix it:
- All cables, power cord included, must be disconnected and reconnected.
- Once you are done, press the Home button.
- Choose Settings
- Choose Audio
- Change the Audio Mode to Stereo
- HDMI to PCM-Stereo
You can also ensure you have chosen the right input for your AVR or soundbar.
Roku apps are not available in the channel store
Roku certifies every channel before users can use them. The service will not approve apps that aren’t in the channel store.
However, some people have discovered a way to circumvent this restriction. You can also install Roku channels that are not certified on your device. Roku doesn’t recommend this.
Roku does not show pictures
Here are some things you can do if your Roku is having trouble showing images.
- Restart your wireless network. This includes restarting your router or modem.
- Navigate to the Roku TV website to restart your Roku TVSettings>System>Power>System Restart. You can also unplug it for five minutes and then plug it back in again.
To save memory, you can also delete all non-essential applications.
Roku account suspended
Try these steps if you have issues with Roku subscriptions, or if your account is suspended.
- Go to my.roku.com
- Log in to access your account
- Change your payment method.
Restart your device after updating your payment method. You will not be charged for updating your payment method immediately. Once you subscribe to premium channels, charges will be incurred.
Roku channel guide has stopped working
You can troubleshoot the problem by following these steps:
- Update or review your ZIP code. Navigate to Settings > System > Zip Code.
- Turn off the power supply and restart your TV.
- Set up Fast TV Start. Go to Settings > System > Speed TV Start. Reboot the computer and enable this option.
- Verify if you have an internet connection.
Factory reset is an extreme option. Go to Settings > System > Advanced System Setting > Factory Reset.
After you are done, restart the setup process and link your Roku account to your TV. To avoid any future problems, ensure you enter the correct ZIP code.
If Roku TV apps are not working when you experience problems, make sure you have an internet connection. Also, you can uninstall and reinstall Roku TV apps and then try again.
You can also restart all your devices (player, modem, and router) to find a simple solution. For further assistance, contact Roku and the app developer.