Have you been watching movies and noticed there is no sound on Amazon Prime despite having high-quality pictures? Amazon Prime can have audio or sound problems.
Although there is no one cause for this problem, there are many possible causes.
You may have the wrong HDMI cable. HDMI cables can be used without any modification or adaptation with older software and hardware.
Some devices may not be compatible with them due to their additional capabilities. The cable cannot transmit uncompressed digital audio or uncompressed video from your set-top box, digital TV, or computer monitor.
The second is that your TV’s volume may be too low or muted. You should check the audio settings and adjust the volume.
The third problem is that you have connected your Smart TV with an A/V receiver but the receiver has not been turned on. Turn on the receiver to correct this.
Amazon Prime video without sound may cause problems when streaming new movies. There are several possible solutions.
How to fix sound in Amazon Prime Video
Method 1: Restart the app
Low bandwidth or poor internet connections can cause streaming problems. This means that the problem is not related to Amazon Prime. You will need to restart your router, modem, or app to fix the problem.
Many problems can be fixed by restarting your device or rebooting it. After unplugging your device, you will need to plug it back in.
Follow these steps to restart your app.
- Go to the Fire TV homepage. Settings
- Click here managed Installed Apps
- ChooseAmazon Prime VideoFire TV
- Click Hereford Close
- Start the app
To see if there have been any changes, open your video. If you are getting an insufficient bandwidth error on Amazon Prime, we’ve got a detailed guide for it.
Method 2: Verify cable connections
Poor cable or HDMI cable connections can cause you to not hear music or sound while watching Amazon Prime videos. HDMI problems are caused by HDMI inputs that fail to work.
These inputs are responsible for transmitting uncompressed digital audio. An incorrect cable can lead to many problems, including no sound, no image, or both.
Other cases will result in a no signal message being displayed on the source device, such as Roku TV.
This problem can be fixed by checking the cable connections. Follow these steps to fix this problem.
- Make sure your HDMI connections are properly plugged in
- To ensure that your cables are not damaged, inspect them.
- Use a different HDMI cable. You may be using an obsolete cable that isn’t compatible with your source device.
If you don’t have a good HDMI cable, we recommend that you get the inky 18Gbps cable.
Allow the units to reset on their own. Simply unplug the units from a power source, and then power them up again. Ensure that your HDMI cables remain connected during this process.
Method 3: Updating your computer.
Display and sound problems can be caused by outdated software programs. You must ensure that your device runs optimally by updating your software.
Follow these steps if you’re using Fire TV Stick.
- Open the homepage settings
- Click here system
- choose about
- ClickSoftware VersionSelectCheck for System Updates
This will enable you to update your software, and fix any problems you may have.
Method 4: Check your Audio setting
It is possible that your audio settings are not correct if you stream on Amazon Prime but only show pictures and no sound. To fix the problem, you should check your audio settings.
This problem can be fixed by turning off DD+ (Dolby Digital Plus). Follow these steps to do this.
- Go toSettingsFire TV Stick, Amazon Fire TV
- Navigate to audio
- ChooseDolby Digital OutputTurn off. Turn offDD+Open the video again
To receive DD+ audio, your receiver must be compatible with DD+.
Method 5: Reinstall the app and delete it
It may be difficult to delete an app, as you risk losing your data. To keep your data intact, you’ll insist on updating the app.
However, technical issues like no sound while playing Amazon Prime videos may cause you to delete the app and install it again.
The settings, cache, data, and data will be deleted when you delete the app. It can also help you to free up space. You should delete the app and then reinstall it to restore its default settings.
This is how to delete or reinstall the Amazon Prime app.
- Fire TV Homepage: Select Settings
- Select Applications, then select Manage Installed Applications
- Find the Amazon Prime app, and choose Uninstall
Find the app, uninstall it and then reinstall it. It should now be possible to install a new app with factory settings and no cached information.
Method 6: Update your device firmware
Firmware is a software program embedded into a device. It controls how a device behaves.
To stream Amazon Prime videos online, you will need to update your firmware. Make sure to keep your firmware updated whenever an update is released by the manufacturer.
Updates to firmware can fix bugs and provide new and improved features. It also helps protect your device against security threats.
You can set your device to automatically check for updates and download them when they are available.
You can download the firmware manually to fix the Amazon Prime Instant Video No Sound on Smart TV issue.
This guide should have helped you resolve the problem of “no sound from Amazon Prime”. Contact Amazon Prime customer service if you need assistance.
You may be streaming a video without audio playback.
Contact the manufacturer if the sound problem is caused by a hardware issue. Follow the instructions of the developer if you are going to update your device’s firmware.
We would love to hear your ideas and solutions.