Optimum Cable Box Error Codes
Altice’s cable and internet provider, Optimum, is very popular in the New York Tri-State Region. The Optimum by Altice One app allows you to stream video and live TV and use your smartphone’s remote control. You can easily cast entertainment from your phone directly to your TV screen with a single click. DVR recordings can also be viewed.
Altice One can, just like other streaming devices make it difficult for users to fix common issues. It’s not a good idea to need to fix an application error while you’re trying relax after a long day.
Common Altice One errors can be found below.
Optimum – Alice One Error codes, Meanings, and Solutions
200 Error – Physical Network Connection Failed
The cable from your modem connects to the network connection. This error indicates that the cable box could not detect the physical network connection. Most commonly, this error is caused by loosely or damaged cables.
Locate your modem first by looking at it back . Check the connections to your wall outlet or other sources for problems.
Next, look for any damaged cables. You will need to purchase a new coaxial cable in order to fix your Internet connection. If the spare part is still available, you can replace it.
Please call Optimum if this does not work.
OBV-005 : No Internet in Box
This error means that your cable box does not have an Internet connection. This error is not alarming and can be quickly fixed. This error is usually caused by WPS errors and can be fixed with multiple restarts on different boxes.
This error could occur if you combine your boxes
- Verify the WPS light setting on your modem.
- It should be turned on. For 5 seconds, hold the reset button and then release it.
- Your device will reset.
- will perform the exact same action if other boxes have WPS lights.
- Return to the main box for 3-5 seconds.
- After you release your boxes, they will attempt to pair up.
3 – NW-1-19: Device not connected to Internet
This error code is very common for Netflix users. This indicates that your device is not connected to the internet. You may experience a Netflix app crash sometimes. In these cases, you will need to restart the app.
You can power down Altice One to fix the problem and then restart it. This could be enough to fix the problem or reset your internet connection.
Make sure that your Altice One wireless network is connected. Bad network connections could cause slow internet speeds.
These steps will allow you to restart your router. You should ensure that the box is visible when you go to the router’s settings.
If the error persists, make sure your internet service remains available. This can be checked by visiting other websites or using different devices. Call Optimum to check for service interruptions.
Once they have turned your service back on again, the problem should not occur again.
Altice One Box, a small device that allows you to stream your favorite shows and movies, is very handy. Like any other tech device, it can make mistakes. These issues can usually be fixed quickly and easily.
If you follow the steps we’ve provided, you will be able watch your favorite shows once again in no time. To resolve your Altice One, you should contact your cable provider.