RMM software allows you to remotely monitor IT infrastructures and endpoints for customers, which saves MSPs money, time, and effort. Instead of sending MSP staff to customers’ locations, they can monitor the health of their networks and devices from their offices. A single dashboard allows them to manage multiple accounts simultaneously and address any issues quickly. RMM software can automate routine tasks such as software updates installation.
What’s the difference between open-source and paid RMM software?
RMM tools come in both paid and unpaid versions. Paid tools provide most of the functionality required to monitor and manage clients’ IT environments. Open source RMM, on the other hand, has very limited functionality and can only manage a handful of endpoints. Open source RMM software is great for MSPs just starting, as they don’t charge any licensing fees or maintenance costs. These are just a few examples of open-source RMM software:
Pulseway
Pulseway, remote monitoring, and management tools that MSPs use to manage clients’ entire IT environments are also used by IT departments. It’s easy to use and deploy. Pulseway RMM can detect and fix IT problems quickly. Through its dashboard, technicians can see the assets and software installed by a company.
Pulseway RMM also offers advanced automation, remote desktop and application monitoring, OS patch management, custom reporting, command traceability, email notifications, and many other functionalities. You can also add-ons to protect your endpoint, business management, backup & recovery, and disaster recovery to enhance your IT stack. However, this comes at an additional cost. It is used by more than 3,900 customers around the world who manage their IT infrastructure.
Site24x7
Site24x7 offers a unified cloud monitoring platform that can be used by IT operations and DevOps from small to medium-sized companies. This tool monitors users’ experience while browsing websites and opening applications on their desktops or mobile phones. This tool also provides detailed monitoring of servers and network infrastructure which allows MSPs immediately to resolve issues.
ServiceDesk Plus MSP
ServiceDesk Plus MSP software is IT Service Management (ITSM). It is open-source software designed to assist MSPs in starting their businesses profitably. Standard edition includes features like ITIL incident management, billing, and remote support. There are also extensive reporting capabilities and dashboard capabilities to manage the lifecycle of IT helpdesk tickets.
ManageEngine OpManager
OpManager, a network monitoring tool, helps to monitor the health, performance, availability, and health of all equipment, switches routers, switches, LANs, and firewalls within a network. This tool ensures that your IT environment runs smoothly and meets its performance requirements. The tool also features a role-based dashboard that provides a central view of your entire network, custom notification profiles, and intelligent alerting. OpManager can scale up to meet all the IT team’s management needs.
This software will make it easy for you to troubleshoot any device issues in your company. You can also monitor the IT network of your clients more effectively with its many benefits.
OptiTune
Companies have many different desktops, mobile devices, servers, and other computing equipment. These machines can multiply as a company grows, making it difficult to manage them all. OptiTune is a great solution for MSPs. It was specifically designed to simplify IT management at any scale.
It allows you to monitor all computers in your company, detect malware infestations, update them, identify overloaded computers and install the latest versions of Microsoft Office.
MSP ManageEngine Desktop Central
Desktop Central MSP provides remote monitoring and management software that is suitable for all MSPs. It allows IT, administrators, to remotely manage and control their customers’ devices including laptops and servers.
ITarian
ITarian provides open-source RMM to remotely control clients’ endpoints, networks, and computers from a central console. It displays the most recent information about the user’s network, devices, and computers. ITarian RMM allows MSPs to remotely deploy updates and patches, customize and install apps, troubleshoot issues, and much more.
Last Thoughts
You should first compare all available open-source RMMs. Discuss your ideas with your team, and then let your technicians determine if they can accommodate you.