Netflix’s success on streaming is due to its ability to run on multiple platforms. The streaming market has been revolutionized by the ability to stream simultaneously from multiple devices over the past few years.
However, the Netflix app (whether you are on a mobile device, smart TV, or PC) may freeze when loading.
Switch it off and on again if Netflix freezes or remains stuck at the loading screen. Force-stop the app if you’re on mobile. You can also sign out and then re-sign your account after a while.
If none of the above steps solve the loading problem then there is a higher chance that the Netflix app has an older version. It can be updated on the app store.
In some cases, however, a VPN can solve the problem. This is especially true if the problem is with Netflix’s local servers.
These are the steps you need to take to fix the Netflix app not opening despite having a stable internet connection.
Stop the app
Force-stopping Netflix on your phone or Smart TV is the best way to fix Netflix not loading. The process for mobile is similar, but it will vary depending on the device.
It is complex on Smart TV.
You can force the Netflix app to close on your Smart TV.
- Double-press the TV’s Home button to bring up the “Recent Apps” menu.
- Use your remote to highlight the Netflix app
- Move the Netflix app into the ‘X” section.
- To force the app’s stop, tap the “Enter” button
Wait for the app to stop before you relaunch it. If the problem persists, turn off your device.
Restart your device
Restart your device if Netflix keeps displaying the loading screen on Android or iOS.
All data that could be interfering in the Netflix app can be deleted by restarting your device. Mobile users can follow the same process.
To restart a Smart TV, however:
- For 5 seconds, press and hold the power button of your remote.
- When the message “Power Off” appears, release the button
- The TV will automatically restart.
- Get the Netflix app
The problem can be solved by restarting the device. The app could be outdated if Netflix keeps displaying the loading screen on Smart TV even after restarting it.
Updating the Netflix App
Netflix releases updates on all platforms because of two reasons. The updates fix bugs like loading issues and add shortcuts.
While app updates may delay on some platforms such as Smart TVs, they are available in days.
You can upgrade Netflix on Android by following these steps:
- Go to Google Play Store
- Click “My apps and games.
- Scroll down to Netflix
- Tap update if it has an “Update” label
The process is similar if you’re on iOS. You can update Netflix on iOS by following these steps:
- Get your App Store opened
- Click on the profile icon.
- Scroll down to the Netflix app
- Click ‘Update’ if it needs updates.
- Wait for the app update
It is not the same process as updating an app on Smart TV. The process will vary depending on the model of your TV. The universal steps for upgrading Netflix on Smart TV are:
- Use your remote control to press ‘Home’
- Choose ‘Apps” from the menu
- Click on “Update Apps” to select Netflix.
- Wait for the app’s download to complete
Most errors that are caused by un-updated apps will vanish once you’ve updated them. You may experience loading issues in some cases.
Use a VPN
The problem could be with Netflix’s servers if the Netflix app does not open after following the steps above.
Although Netflix may take a while to fix the issue, you can use a VPN to mask your IP address. A VPN can be used on Netflix.
If you have multiple users on your account, they will need to install VPNs on each of their devices. Sign up for the free version if you are unsure about using VPNs long-term.
These are the steps you should take if Netflix keeps loading. These steps are simple to follow and do not require any professional assistance.
You don’t need any prior experience to fix the problem. Each step is simple and clear.