If you have experienced a problem that does not work with the HP thunderbolt dock G2, you need to diagnose the issue when referring to the user manual. Due to the incorrect connection between the Thunderbolt program and the dock station or some other cause, this may happen.
However, if you are unable to control the problem on your own, refer to the steps and guidelines listed below in the same respects.
Reasons for HP Thunderbolt Dock G2 Not Working
When you first open the main menu of the camera, you will be presented with a lot of icons and options on the screen to customize the settings. The first option is of the main Camera settings to change the Movie Recording Quality, Movie Cropping, Sound Recording, Time Code, Movie Digital IS.
The laptop uses a USB-C connection via the display port to the external screen, and it generally works fine. But, you may come across problems regarding its link and functioning within a few days. First of all, before setting up a connection, you have to verify if the external system authorizes the Thunderbolt device. Take these steps to do so.
Recommended solution for HP thunderbolt dock G2 not working
Check the device authorization status
Now select the option for the approved attached devices.
Click on the spot where it says that the Thunderbolt device gets connected.
Now you will see approved Thunderbolt devices dialogue box appearing on the screen. Just tap on ‘approve the Thunderbolt Dock’.
In case you missed the dialogue box, you can reopen it. For that, you have to click on the message icon that you see in the system tray.
Check the security level option
To resolve the issue in another way, set the Thunderbolt security level option to the display port user authentication. For that, you have to follow the given steps.
Just turn on or restart the computer and press the F10 key that will give you the way to enter the BIOS setup.
Now, select the advanced menu, and you will get the options for Thunderbolt. Just select the Thunderbolt security level.
Change the Thunderbolt security level option to user authentication. You will get the menu from PCI-e and display port.
Subsequently, select save and exit. Just select Yes to save the changes while leaving the configuration. Another alternative authentication method exists: to use the computer keyboard for entering the BitLocker pin code instead of the external one.
Run an update
First of all, update Windows( for Windows OS) and ios (for Mac OS)
Then, change the security for the ports by going to advance option.
There, turn on the port security in the drop-down lists that you get.
As soon as you see this, install the media HXC driver. It comes along with the Thunderbolt secure connection.
Now restart your device. You can see the Intel Thunderbolt firmware update going on.
As soon as this completes, you just have to restart the device again.
The docking station with the model name has to be found. Go to the website for HP. Write a “docking station” by name to locate the docking station. When done, go to the option “under compatibility.” Tap View all options, then check for the appropriate docking station.
Go to the HP customer report website to ensure that the AC adaptor is compatible with the docking station. Write the docking station’s name now. Select the manual option and tap the guide for operation and maintenance. After that, you could equate the details about the power supply with the available information at the bottom of the docking station.
You have to clean the docking station’s links. Unlock the machine for that and shut the docking station down. Unplug it and disconnect the equipment from the wall plug. After that, to make them safe, you have to clean the connections with the compressed air and the areas around the connections.
After closing your PC, run the automated fix. With the support of the USB drive, join the installation media once completed. Restart the PC now. Set the language preference after that and fix the device. Only go to Troubleshoot Advanced options for automated repair setup right now. Wait for the machine to restart for some time.
Bottom line for HP thunderbolt dock G2 not working
By following the steps mentioned above, you can successfully fix the issues regarding HP Thunderbolt Dock G2 not working and enjoy using the docking station like before.