Amazon Prime offers a wide range of content from around the globe. Some users find that Amazon Prime Video subtitles are the best way to watch specific movies and shows.
In some cases, however, subtitles may not work properly or be out of sync. Sometimes, they can be delayed by as much as three to six seconds.
This delay causes a poor viewing experience on Prime Video. This is because subtitles will not be in sync with your video and you may have difficulty hearing them.
Technically, captions are synchronized with the video frames for all prerecorded TV programs and movies. It becomes difficult to use captions if this is not the case.
Amazon Prime Video subtitles not working
Many factors could explain why the closed caption does not work on Amazon Prime.
- Subtitles have been turned off
- Closed captions are encoded using an unsupported format
- Your app is out-of-date
- Subtitles are not supported by this video
How to resolve the subtitle problem on Amazon Prime
Here are some ways to resolve subtitle issues on Amazon Prime Video
1. 1. Turn on subtitles
There are many ways to enable subtitles for Amazon Prime on your device.
- Go to accessibility Settings
- TapManage Accessibility
- TurnSubtitlingTap the switch below to turn it on onSetting up hearing aids.
These options will allow you to display subtitles when you watch a Roku video. You can also turn subtitles on Amazon Prime by:
- Visit theVideo app
- PlayThe video with the subtitle
- After playback has started, you can go to the menu > Subtitles > On
If the subtitles are too small, you can adjust the color and font of the closed captions.
Here’s how to disable subtitles in Amazon Prime. TapMenüThen,SubtitlesAnd thenTake off.
To do the same, you can also follow these instructions:
2. 2. Verify that subtitles are available for the video.
Subtitles might not work if the smart TV doesn’t have them.
All videos with closed captioning on Amazon Prime YouTube will have the symbol CC in their overview pages. You may not be able to see the symbol CC.“CC”It is a symbol that the video doesn’t include subtitles.
3. Apple TV subtitles can be turned on
Turn on Apple TV or Prime Video subtitles if they aren’t working.
- Go settings
- Click on video and audio
- Make sure you have subtitles LanguageIsON
Turn it OFF if it is already turned on. If Amazon subtitles are not showing in English, exit the settings and go back to the Settings. Play the video again on your Apple TV.
This video shows you how to disable or enable subtitles on Apple TV.
4. 4.Update your app
Your application may have become out-of-date and subtitles could be out of sync. You will need to upgrade the software, in this case, to ensure that you are using the most recent version.
Check for updates in the app’s store. If a new version is made available, update it.
Update your app to fix any issues with subtitles, synching or double subtitles. You can also check whether subtitles are ON in your settings.
Closed captioning is not supported by all video formats. Only the creators of the content can provide a solution. Closed captioning issues may not be covered by Amazon Prime.