Hisense makes some of the most innovative Smart TVs available. You can find the perfect TV for you, from Laser TVs to ULED Premium and UHD sets.
But like all Smart TVs, Hisense TVs have a host of problems that require thorough troubleshooting to find the cause and fix it promptly.
Sometimes, the screen may not display properly or your backlight might stop working. To resolve a problem with your Hisense TV, follow these steps.
NOT ALL HEISTENSSEN Smart TV problems can be fixed easily. You may need professional help if you have physical problems with your TV.
If the product is still under warranty, it’s worth contacting Hisense customer support first.
If you’re able to repair Hisense TV problems, you should do so while making sure that your warranty is not void.
Troubleshoot Hisense SmartTV – A list of common problems and solutions
Find the problem and follow the troubleshooting steps.
1. Hisense Smart TV will not turn on
The first thing to do if your Hisense Smart TV doesn’t turn on is to determine if it has a power problem. You may need to replace the power supply.
Try plugging the AC adapter into another outlet.
There are many ways to fix this problem. These are some of the options:
- Unplug your TV from the wall plug or power source.
- Give it about 60 seconds.
Plug it in again after 60 seconds.
Resetting the device will be done by unplugging it and plugging it back in. If that doesn’t solve the problem, you can try the following solution.
- Take out the batteries from your remote control.
- For 15 seconds, hold down the power button.
- Replace the batteries in your remote control.
- To turn on your TV, use the remote control
If you have tried all the above and the problem persists, you need to factory reset the Hisense Smart TV. Here’s how to do it:
- Go to Settings.
- Select System
- Select Advanced System Settings.
- Choose Factory Reset.
This will reset your TV’s settings and resolve many other problems.
2. Hisense Smart TV screen keeps flickering
Hisense TVs can experience flickering, which is one of many screen issues. It can be fixed by switching the device ON and OFF.
Sometimes, however, this may not occur.
The problem could also be caused by unsecured cables or other features on your television. It can also be caused by incorrect TV settings, signal interferences, or electronic interference.
These Hisense Smart TV troubleshooting tips will help you identify and fix the problem.
- You should check if there is an interference source near you. You could have an interfering source such as appliances, mobile phones, and electric tools. You can try moving them away from your TV to see if that helps.
- To prevent interference, plug the TV’s power cord into another outlet.
You can also turn off the Energy Saving feature to troubleshoot the problem. Here’s how to do it:
- Go to Settings using your remote control.
- Choose a Picture
- You can set the TV to Energy Saving under Picture Mode.
- Choose Picture Mode
- The list will include seven options.
You can now play with any one of the seven options and find the one that fixes your flickering. You can also try a hard reset of your TV to see if it provides a solution.
Flickering issues can also be caused by a malfunctioning mainboard. It can be fixed under warranty, or you can hire a professional to do it. If you are skilled, replace it.
3. Troubleshooting the problem with brightness
You may need to manually adjust the picture settings of your TV depending on what content you are viewing. For specific models, follow these steps:
- The Settings button can be found on the remote control.
- You will also find a side menu.
- To open the complete menu, press the right directional button.
- Choose Picture Mode
You can read this full guide on resetting Hisense TVs to know not just how to do it, but what will happen and how the reset can help you.
Picture Mode allows you to adjust several settings to fix problems and determine the correct brightness level. You can optimize your picture settings by making sure you have these values:
- Picture Mode – Theatre Night
- 52 Backlight
- Brightness – 51
- Color – 49
- Auto Colour Space
- Contrast – 47
- Color Temperature – Low
- Gamma – 2
- HDMI 2.0 format – Enhanced
- HDMI Dynamic Range – Auto (not adjustable).
- Local Dimming – High
- Sharpness – 0
- Tint – 0.
You should also ensure that all settings other than those listed above are set to OFF or zero. Let individual RGB sub-controls have their default settings. You should also note that these devices usually have preset color and brightness settings.
You can adjust the settings to make an image appear on your TV. You can adjust the brightness of the TV based on what you are viewing.
If none of the above works, you can reset your TV to its factory settings.
4. Hisense Smart TV blinking codes
Sometimes, the Hisense Smart TV’s red LED will blink multiple times. Most often, the problem is not software-related. It’s a hardware issue. The first step to fixing it is to power cycle your TV.
- The power button is pressed on the device.
- It should be unplugged from the power source.
- Wait for 30 seconds
- Turn on the device by plugging the power cord.
Are these steps working? If not, you may have a hardware issue.
- If the red LED blinks six more times, it could be a problem with the backlight, defunct mainboards, inverter boards, or power boards.
- If the red LED blinks 4 times, it could be a problem with the inverter or main logic board wires.
For further assistance and warranty repair, you can contact the Hisense Customer Support team. Call a professional if you have an expired warranty.
5. Hisense Smart TV screen went black
Hisense Smart TV will go black and you won’t see any background or visible pictures. You will still hear the current channel, however.
Here are some ways to troubleshoot the problem.
- Unplug your TV’s power cord.
- For 20 seconds, press and hold the power button.
- Allow the TV to remain unplugged for approximately two minutes.
- Reconnect the power cord.
- Try again by turning on the TV.
To confirm if the problem can be fixed with a simple reset, the above procedure must be followed. If this fails, the problem is likely internal to your hardware.
You could have a defective mainboard, powerboard, or LED. If this happens, you should contact a professional or the Hisense Customer Support Team to have it fixed.
6. Hisense Smart TV displays pictures without sound
This issue can be fixed in two ways.
- To ensure that the volume setting is not set to zero, check it.
- Make sure you are in the Mute setting.
After you have identified the problem, fix it. Reset your TV by performing a power cycle if it doesn’t work.
7. 7. The TV immediately turns on and off
Hisense Smart TVs sometimes turn on, but don’t show photos. Then it switches off instantly. There are many possible causes for this issue. To fix the problem, you can try these:
- You can either take the batteries out of your remote control or conceal them. You might not be aware that a damaged remote control is pressing the keys. Check if it has a solution.
- Do a hard reset by disconnecting the device’s mains power supply. After waiting for approximately 15 minutes, plug it back into the mains supply. After that, turn on the TV to check if it is working.
If none of the above works, it could be that the power supply is the problem. If there is an interim connection, this can occur.
Make sure you verify this and then fix it. You can also check for loose plugs, and then try another power cable or wall outlet.
8. Backlight not working
If the device’s backlight isn’t working, it won’t show any images after you turn it on. You will still hear the sound of changing channels. The problem is with your LED strips, or the board controlling them.
Because it’s a hardware problem, you’ll need to replace them from your TV’s back. This can be replaced or repaired under warranty. You can have the item replaced or repaired by a professional if you don’t have a warranty.
Troubleshooting a problem with your Hisense Smart TV first is the best way to fix it. You can solve most display problems on your Hisense Smart TV simply by turning it OFF and ON.
You can also adjust the brightness, contrast, and color values to improve the quality of the image.
Some of these issues can be caused by hardware problems. In that case, contact the Hisense Customer Support team or hire a professional to do it for you.