When using Roku, some users have come across a purple screen with an error that reads “HDCP unauthorized. This error is quite common and means that your HDCP handshake has been lost.
HDCP stands for (High-Bandwidth Digital Content Protection). What does HDCP unauthorized content disable mean? It is an anti-piracy protocol that is integrated into standard HDMI cables.
What is the cause of HDCP unauthorized Content Disabled error on Roku
The protocol doesn’t always work in all cases. It breaks down sometimes, which is why you see purple screens.
There are several reasons why the HDCP unauthorized Roku content is not being enabled error.
- You’re using an HDCP HDTV that is not compliant
- Your HDMI cable has a problem
- There is a hardware problem that prevents the protected content from playing on your device
How to fix HDCP unauthorized Content Disabled error
There are many things you can do when you get the Roku HDCP error code.
1. 1.Upgrade your TV
An older HDTV set may not be HDCP-compliant. This means that you can’t watch HDCP-compliant content.
You will also encounter an error if you connect an HDCP-compliant device with the non-compliant.
You will need to upgrade your TV in order to fix the Roku content disabled error. This may seem unnecessary and expensive.
HDCP compliance is difficult to achieve, so it’s best to use an HDCP-compliant device.
2. Restart your device
The easiest way to fix Roku is to restart it and set it up again. Follow these steps.
- Ten seconds after unplugging the Roku device’s power source, you should be able to turn it off.
- Reconnect the device
- To turn Roku on, press the power button on your remote
- Give it a minute.
You can try again by opening the content that you watched before.
3. Verify your hardware connection
When the HDCP unauthorized content on Netflix error occurs, it will prevent the streaming service from playing any content.
These steps can help you fix it.
- Make sure you have an HDMI cable
- Your Roku can be connected directly to your HDTV
- When connecting, reverse the HDMI cable.
- Try a different HDMI cable or another port on your HDTV if it doesn’t work.
- You can use the same cable with a different TV.
The HDMI port could be faulty if you are able to view content on a different HDTV. Contact your TV manufacturer for help.
4. Troubleshooting your HDMI cable
The Roku HDCP error code 020 is most likely caused by a problem with your HDMI cable. Here’s what you should do.
- Unplug your HDMI cable from Roku and TV
- For 30 seconds, unplug the TV/Roku from the power source
- Connect the cable to your Roku or TV. Make sure the cable is securely in place between the two devices.
- Plug the power cables from Roku and TV into your computer and turn them on.
After you have turned on both devices, turn the video on again. Here is a video guide to troubleshooting HDMI problems.
The first thing to do when the Roku HDCP error appears on your TV is to inspect your HDMI cable. The problem will be caused by a defective HDMI cable. If your TV is older, the problem will be more severe as it is not HDCP compliant.