HBO Go is the perfect service to keep you entertained no matter where you are. But, like every other service, HBO Go is not free.
Some HBO Go users may experience streaming problems. A playback error is one such issue. This causes HBO Go to stop playing video.
It is often due to a few factors that prevent the service from properly connecting to the servers.
Playback errors could be caused by poor internet connectivity or browser problems, among other things.
You can also read: How to activate HBO Go on Apple TV
There are a few things you can do to fix your HBO Go service not loading.
1. Check your internet connection
Poor or insufficient internet connectivity is the most likely reason you are having trouble streaming HBO GO. This service needs a lot of bandwidth.
HBO Go recommends a download speed of 3mbps. To confirm that your internet speed is within the recommended limits, ensure you test it.
2. Restart your network device
If the first steps fail to resolve the problem, restart the network device. After turning the device off, turn it on again for approximately two minutes.
Network reboots will resolve any network adapter problems automatically or display error messages in the event of a malfunction.
Verify the version of your browser
Your browser is equally important in connecting you to the service.
Service accessibility may be affected by browser errors
Clear your browser cache, update it, then log in.
All your configurations are right
Verify that all configurations on your browser and HBO Go service are correct.
Things like Adobe Flash Player should be regularly updated to keep up with changes within the streaming services.
Restart your streaming device
If the spinning circle continues to occur when you watch HBO Go on Samsung TV, or any other device, make sure that you restart the device.
Make sure the device is not connected to your home network.
After restarting the device, connect it to your home network again.
This will allow you to update your network and resume streaming.
Verify the strength of your network signal.
You must ensure that the signal strength of your wireless network is optimal. HBO Go freezes on Samsung TV due to fluctuating network signal.
Place your router at a location that will allow for good signal distribution.
Reduce the number of devices that are connected to your HBO account
If there are too many people using the streaming service, it is possible to get stuck at the loading screen.
To confirm that the services are working, sign off from all devices.
It is important that you note that multiple devices connected to the same home network can also decrease the internet speed.
These steps will help you fix your loading issue. Please contact HBO GO to report an error.