Most people associate service desks with international businesses or branches that are located in another country. The term simply means that you can get the same services no matter where in the world you are. ITarian understands the importance of offering flexibility to customers and agents, so we offer our service desk software free. It is available to anyone, regardless of where they work or where their branches are located.
Globally Inline
Companies often face problems when outsourcing their IT department to an MSP. This is especially true if they are located in another country. Software is different because it can be used anywhere in the world. You don’t need to worry about technical support issues because there is an IT department that can help you with the right software.
Global Service Desk Benefits
Service desks can offer the following:
- Lower costs
- More productivity
- Integration
- Technology and end-users will have a better experience
- Reporting
- You can work wherever there are Internet/Intranet connections
Administrators can assign priority to ensure that the most urgent issues are addressed first. They can also include SLAs or other documents in the system. Customers can create tickets to seek help with the FAQ database and resource center. Agents can view which tickets are important and which ones they don’t. A global Service Desk is available to everyone and is completely free. Our product is completely free and you won’t have to pay anything. Contact us today to find out more.