As with any streaming service, Disney Plus has made mistakes since its inception. Roku users may have experienced problems with Disney Plus not loading videos or audio quality.
Other cases include movies that do not play or videos of low quality.
Disney Plus may not work on Roku due to various reasons. However, it is possible to break down the problems into a handful of factors.
These could include issues with internet connectivity, device compatibility, or app or web player problems, as well as problems with your Roku device and technical difficulties with Disney’s server.
It will be simple to identify the root cause of the problem and find a solution.
How to fix Disney+ Roku not working
You can resolve the problem if Disney+ does not work on Roku using the following methods:
1. Check device compatibility
You might be using an incompatible device if Disney Plus doesn’t work on Roku. An incompatible device cannot be paired with a Roku Player. If you do, you may have problems streaming content.
Depending on your device’s capabilities, the service can support up to 4K UHD Roku. Here is a list of all supported Roku devices.
2. 2. Verify your internet connection
Your device will not work or stream video if it loses its internet connection. This is also why Roku will have a Disney Plus buffering limit. These are some of the things you can do.
- You should check your location and how many devices are connected to your network. If Roku is far away from your wireless router, it will not receive enough signal strength. It should be moved closer to your TV or streaming device. Disconnect any other devices that use the same bandwidth as your Roku.
- Perform a speed test and compare the results with the recommended connection speeds. Ideally, you need 5.0 Mbps for High Definition (HD) content or 25.0 Mbps for 4K UHD videos.
- Turn off the power supply and wait 20 seconds before plugging it back in.
- If you are losing your wireless connection, connect your device directly to the router with an Ethernet cable.
To refresh your Roku’s connections, you can also restart it.
3. Click the Start button.
Clearing cache and application data can be done by uninstalling and reinstalling Disney Plus. This will ensure that you are using the most recent version of the app. Here’s how it works:
- Use the remote to highlight the Disney+ app.
- Click the Start button.
- Select Remove Channel
- Turn off your Roku device and then power it on again.
- To download and install Disney+, visit the Roku channel shop.
- After you have located it, click Add Channel.
Log in to your account once the installation is complete and then try again.
4. Update your Roku device OS
To ensure that your Roku device works well, it should have the most recent operating system. Go toMenü>Settings>System>System Update. Select the appropriate option at this point. Get it now you can manually check for updates.
5. Check system components
All components of your system should be capable of streaming high-bandwidth content to ensure the best quality experience. This includes HDMI cables.
Make sure your external displays are compatible with HDCP 2.2 for HDR and 4K UHD. If you are searching for a good HDMI cable, the PowerBear braided cable is worth your money.
How to fix audio problems on Roku with Disney Plus
Disney+ has content available in Dolby Atmos and 5.1 Surround Sound. This means that your Roku device’s audio system must be compatible with Dolby Digital Plus and Dolby Atmos.
Roku streaming devices allow you to watch TV and movies in stereo or surround sound.
These players don’t decode surround sound formats such as Dolby Digital Plus. They transmit the signal to an AVR, soundbar, or TV capable of decoding surround sound.
You can change the audio mode of your streaming player to Dolby Digital if it has been connected to an AVR/soundbar via an optical cable.
- The Home button will be activated on the Roku remote.
- Scroll down or up to select Settings.
- Choose Audio
- Dolby D (Dolby digital): Set HDMI and S/PDIF.
If there is still no sound on Disney Plus for Roku, consider setting up your streaming player for surround sound.
Troubleshoot any issues with Disney Plus on Roku by restarting your router and device. S
Make sure your device is compatible with Disney+. Third, make sure you have at least 25 Mbits internet to stream 4K UHD.
You can also uninstall and reinstall the Disney+ app and update your Roku software.