An internal error in Disney+ is Error Code 12. It occurs when you open the app. The service will not start if it is encountered.
Most cases can be fixed by reopening the application. If that fails, you can call tech support at 888-905-7888.
The error code 14 occurs when you provide an invalid email address or password. It can be fixed by:
When logging in via a Smart TV, mobile app, or another device, error code 14 is often displayed.
If you have all the information you need and can access it, log into your account on the desktop site. After that, log out from all devices. After signing in, click on ACCOUNT to access this option.
Error code 24: Problem with your internet connection
Error code 24 is a login or connection issue. Your account information could be wrong or your internet speed may be low. This could also be due to an error made by Disney.
To fix it:
- Verify that you have entered the correct login information.
- After signing up, check to see if you have activated the account. This can be done by opening your email and clicking on the Disney+ activation link.
- Upgrade to a faster internet speed by checking your internet connection.
If the issue is internal, wait until the streaming site fixes it.
Programm licensing error code 39
The error code 39 means the rights for the TV show or movie you are trying to watch are not available. This can also happen if your internet connection is slow or your device is not supported.
It can be fixed by:
- Checking whether you are using a supported device.
- Streaming from a different device or web-browser
- You can use a different HDMI port or change the HDMI cables.
Wait until Disney+ fixes the error if it is Disney+. Refresh the video to check if it works.
Error code 42: Problem with your internet service
If Disney Plus continues to display an error code 42, it means that the service is having difficulty connecting you with its servers. Usually, the error message is accompanied by this message:
Sorry, we are having problems connecting you to this service. Check to make sure you are connected to the Internet.
Follow these steps:
- Verify your internet connection.
- To establish a new connection, restart your server.
- Power cycle your modem and router.
- Clear cache, cookies, and data from your browser, device, or app.
To find out if they are having problems, contact your ISP. You can also check with Disney+ to see if there is a problem with their servers.
Error code 43: Disney Plus cannot play the movie that you have requested
If you see the error code 43 it means that the service can’t play the video you requested.
It could be a connectivity problem or that the video you added to your watchlist is not available anymore because Disney+ has removed the video from its platform.
If you still want to see the TV or movie, here are some suggestions:
- Start the Disney+ app.
- Reload the video.
- Reinstall the application.
- Open the video using a web browser.
- Try again by power-cycling your device.
You can also troubleshoot the problem by ensuring that you have sufficient speed (3.0Mbps HD video) to stream and clear cache and app data.
Error code: 73 -Service not available in your area
If you receive error code 73 when you access Disney+, this means that you are not in a recognized region. Disney Plus is available only in certain areas.
You may not be able to stream your favorite TV shows or moves depending on where you are located. If you get this error code, the following steps can be taken to fix it.
- To connect to Disney+, disable any VPN or proxy server.
- Turn on-location services for your mobile device.
- Find out if Disney+ is available near you.
- Power-cycle your router to restart it.
You can also try accessing Disney+ from a different network. You should also check with your ISP as they may be reporting an incorrect location.
Disney encountered an error code 83
When you are streaming, and you get error code 83, it means Disney+ has encountered an unknown error.
This could be due to three factors: connection problems, account issues, or unsupported devices.
Other cases may result in Error code 90 when watching a video. You can fix either problem by following these steps:
- Make sure you’re using the right device, platform, and operating system.
- Check your internet speed by doing a speed test. HD video streaming requires a stable connection of at least 3.0Mbps.
- Restart your device, and then try again.
- Reinstall Disney+ and uninstall it.
- Close your browser and reopen it.
- You should update your operating system or software.
Sometimes, the problem is not your fault. Therefore, contact Disney+ for further assistance.
Error code 1016: The app won’t launch on your Samsung smart TV or LG smart TV
The error code 1016 may not be obvious the first time you encounter it. Disney+ may be experiencing a problem or you could be the cause.
Most cases are with specific Smart TVs such as LG and Samsung. Most people have found out that updating the device’s firmware is the best way of fixing it.
Error code 1026: Issues with the Samsung TV app
Although the error code 1026 is usually device-specific, it could also be from Disney+. The most affected are Samsung TV users. It can cause you to lose your password or make it impossible to watch a movie.
To fix it:
- Clear cache and data from Smart TV.
- Unplug your TV from the power source to reboot it.
- Reinstall the Disney+ app.
- Log in, then log out.
- Software updates for Smart TVs can be found here.
To fix the error, you may need to contact Disney+ and your device manufacturer.
Error code 1028 – dictionary_service_init_failure
An error code 1028 could be caused by a problem with the streaming service or a problem with your device (mostly Smart TVs). Here are some troubleshooting tips:
- Reset your SmartTV.
- Reinstall the app and uninstall it.
- Update your device firmware.
If none of the above works, contact your device manufacturer and Disney+.
If Disney Plus is not working, you should first verify that the error code has been entered. If it has, you should perform a search for a solution to your problem on the Disney+ Help Center.
You can also perform some basic troubleshooting steps like power-cycling, uninstalling and installing the app, checking your internet connection, and making sure you have entered the correct login credentials.