With over 28 million subscribers, Disney Plus has quickly risen to be one of the most popular streaming options. There are thousands of TV shows and movies on Disney Plus.
You are more likely than others to encounter issues with the platform such as Disney Plus error code 39.
What is error code 39 in Disney Plus? This is a system response that indicates that you “cannot access certain content at this time.”
There are several possible causes for error code 39 in Disney Plus:
- Unstable internet connection
- Geographical restrictions
- You can stream content to multiple devices with one account
The solution to error code 39 of Disney Plus
These four solutions can be used to correct the error.
Solution 1: Make sure you have an internet connection
An effective error code 39 fix is to check your internet speed. This platform requires a minimum internet speed of 5Mbps to stream.
These steps will help you determine if your internet is up to the 5Mbps threshold.
- On your browser, go to fast.com
- For the analysis to be complete, please wait for 10 seconds
- Restart your router if your connection speed is below 5Mbps
- Alternatively, you can contact your Internet service provider
It is the same process if you stream on Smart TV. If this does not work, you can try the next option.
Solution 2: Change your account’s details
Your account details may have been compromised and Disney Plus isn’t working with stable internet. Change your login details.
You can easily change details to add a layer of security to your account, and thus limit unauthorized access.
You can change your password for Disney Plus:
- Tap the Profile icon
- Choose Account
- You have two options: change your password, or re-enter your primary email address.
- For maximum security, change both
- Click “Save Changes”, and then exit.
This solution locks out anyone who may have access to your account information. System errors can be reduced by minimizing the number of users.
Solution 3: Use VPN
There are greater chances that you might be experiencing geo-restrictions if you get the Disney Plus error code 39 when you use Xbox One.
A VPN is required if you are unable to access a TV or movie due to geographic restrictions.
There are two options: monthly or free trial. For a better experience, it is recommended to purchase a VPN.
Solution 4: Update Disney App
You are more likely than others to encounter system errors, including error code 39 if you don’t update your Disney App. You can update your app here
- Go to App Store (depending upon your device OS) or Google Play
- Click on the Update tab
- If there has been an update, click ‘Update’
- Restart your device
- Watch your resume
If you have a Smart TV, the process is similar. If streaming from a computer, ensure you have an up-to-date browser.
These solutions will fix error 39 and other system issues on Disney Plus. These errors can be avoided by not sharing your account information with anyone.
Alternatively, you can seek clarification about system errors, especially the “Disney plus error code 39 Android” popup from the company’s representative on all social media platforms, especially on Twitter.