It can be frustrating to make an error while watching or enjoying your favorite Disney Plus content.
These errors are easily fixed. The Disney Plus error code 24 is one of the most damaging errors that can ruin your TV experience.
While this error code was first reported a while back on the Disney help forum, not much has been done to rectify it. It is still being investigated by many people.
We have, therefore, listed and explained several working solutions to help you through.
What is the reason for error code 24 in Disney Plus
When you have trouble accessing Disney Plus, error code 24 is displayed. This could be due to either a connectivity or login issue.
You can cause it by:
- Login process affected by a temporary bug
- Too many devices are logged in to your account
- App Corrupted Disney Plus
- An unstable or weak internet connection
- If you use Wi-Fi, there may be a signal drop
- A bug affecting your router
How to fix error code 24, Disney Plus
These quick fixes can be used to fix Disney Plus error code 24:
1. After a few minutes, log in.
An error 24 could occur when there is a temporary problem. This can be fixed in a matter of minutes.
Before you try anything else, wait a bit and log in again. The issue should be fixed and the error should disappear.
If the error persists, you may continue to the next step. Log out manually of all sessions, then log back in. This is how to do it:
- Go to disneyplus.com/login on your computer browser and sign in to your account
- Navigate to “Account”, and then select “Settings”.
- Select “Device Management” to remove all devices. This will log you off of all current sessions.
After you have logged out of all sessions, log back into your streaming device and attempt to log in again.
2. 2. Re-install the Disney Plus App
A corrupted app on your streaming device could also cause a Disney Plus login error 24. It is best to uninstall the app and then reinstall the most current version.
After you have downloaded the app, launch it and log in again.
3. 3. Check your internet connection
Disney Plus streaming service requires an internet connection to ensure smooth operation. You may experience error code 24, if this is the case, there could be other issues.
It is, therefore, a good idea for you to test your internet connection to determine if this could be the problem. This can be done by running a speed check.
You can switch to other solutions if the network is stable and fast. If it is not, you can switch to a faster connection.
4. Move your router closer to your streaming device
A signal drops while using a wireless network is another connectivity problem that could cause error code 24. It occurs when the router is too distant from your device or if there is an obstruction to the signal.
Move the router closer to your device to fix this problem. You can also use an Ethernet cable if your device supports it.
5. 5. Restart your router
Routers can be vulnerable to memory leaks, hung processes, temporary bugs, and IP mismatch. These issues can cause connectivity problems that can result in error 24.
These issues can be fixed by restarting the router. Simply press the reset button located at the back of your router.
Alternatively, you can reset the device manually by unplugging from the power outlet without turning it off, waiting for around 20-30 seconds, then plugging it back in and restarting it.
You may have found one or several of the above solutions helpful. If they no longer work, you can contact Disney Plus customer support for additional troubleshooting.