DirecTV users can access a variety of TV channels including sports, music, and movies. You only need an internet connection and compatible devices: Roku (Apple TV), Google Chromecast, Amazon Fire TV (phones (DirecTV App), computer (browsers).
However, sometimes users on DirecTV Now experience buffering issues, which can interrupt the video streaming constantly and cause a terrible viewing experience.
What is the cause of buffering problems with DirecTV?
DirecTV Now buffering was designed to enhance your viewing experience. It can cause jerky viewing experiences if it happens constantly while you watch a video.
Buffering problems can happen on DirecTV because of:
- Network issues poor Wi-Fi signals when connecting wirelessly to your device or poor cable connections (when using Ethernet cable), which can lead to inconsistent broadband speeds and constant buffering
- Low broadband speeds problem with your router or your ISP causing a problem in your network connection and preventing the stream from flowing properly
- DirecTV app out of data buffering issues can be caused by older apps due to bugs or slow interfaces
- Bandwidth problems to many people streaming can lead to slow speeds
- Problem with the streaming device
How do I fix DirecTV buffering problems?
Here are some solutions to help DirecTV Now stop buffering on Roku or other streaming devices.
- Fix your network issues
- Improve your internet connection speeds
- Update your DirecTV app
- Restart your device
- Change your streaming device
- Contacting Directv customer service
Solution 1: Resolve your network problems
A poor network connection (wireless, cable) is the main cause of buffering problems. This causes poor packet distribution and can lead to fluctuating or slow speeds.
These issues can be fixed by using a stronger router or reducing the distance between the router and streaming device (to prevent loss of wireless signals).
You can also connect your device to the internet via a LAN cable. You can change the cable to a higher quality if you have buffering problems with your LAN cable.
Buffering can also be caused by software problems. The problem can be fixed by a quick reboot of the router on your network.
If the router is not working, it could be an issue with the ISP. The customer service department can assist with the problem.
Buffering may occur when your internet speed is too slow, either because of small or excessively loaded network bandwidth.
This can be fixed by reducing the number of devices that are connected to the internet. You can also subscribe to a faster internet package for faster streaming speeds.
Solution 3: Update DirecTV App
Another issue that could be causing buffering is the DirecTV Now App. You can fix the problem by updating to the most recent version of the app. This will allow you to stream smoothly.
Solution 4: Restart your device
Minor software issues (or hardware problems) can cause buffering issues. Rebooting the device can fix these problems. There are two options for rebooting:
- A soft reset you can power the device off, then turn it on again or use a reset/restart key to restart it
- Hard reset– By restoring factory settings (useful if the soft reset doesn’t work).
Solution 5: Change your streaming device
Buffering problems can also be caused by a faulty device. You can fix the problem by replacing your device with one that is newer.
Also, you can try switching streaming devices – such as Roku over computer browsers.
Solution 6: Contact DirecTV customer service
If none of the above solutions work, contact the DirecTV customer service team to resolve the issue.
To contact DirecTV, click on their customer service page here, where you will find both their general support and 24/7 support phone numbers.
Solution 7: Take a break for a while, then start playing
Buffering is when the program plays a video quicker than it can download. You can fix the problem by starting the movie and then pressing Pause for a few seconds to allow it to download.
You can play your movie immediately by pressing the play button. Rob Scarpa, one of our readers suggested this solution.
Now that these solutions have worked for you, why not check out our streaming media diagnostics and reviews?