Sony Crackle is one of the best free TV services. Many continue to be impressed by the free TV service, which offers hundreds of shows for free.
However, many users have started complaining that Sony Crackle is not working as it should in recent times. Some of the complaints revolve around a buffering issue, initialization failure, activation issues, and not working with Roku.
If Sony Crackle doesn’t work, it could be because of a slow internet connection. Or compatibility issues with your plugins if it is installed on your browser. Many users reported that the issue did not stop despite multiple fixes.
This guide will help you troubleshoot Sony Crackle.
These are some of the issues Crackle may have and how to fix them.
Sony Crackle keeps buffering the video
Slow download speeds could cause buffering issues. Test the connection speeds to ensure that it is 9.0 Mbps or more if you intend to stream HD content.
If your connection is stable, you can try restarting the device or disconnecting from the internet and then reconnecting.
To test if they work, you can try them with other devices. If they don’t work, it could be a problem with the internet connection or your device.
If they are working as they should, then you should check if Crackle is down or if an issue has been reported on their Twitter page.
Crackle won’t play any video
Many people have reported Crackle not working on Roku. The problem is often with the display, even after clicking play video.
There is a possibility that you may be using an anti-adblocker on your PC to block Crackle from showing you content.
Your ad blocker or any other plugin that may interfere with content playback should be removed.
Crackle activation error
It is easy to activate Sony Crackle.
We have created a comprehensive guide for activating Crackle on Roku, Apple TV, and other devices.
Crackle’s website is down if you are unable to access it.
Retry again in a few seconds. It is possible that your activation code is not being sent to you.
Before you try to send the code again, log out of the app and then log back in.
Crackle Initialization failure
Crackle’s “Initialization Failure” message is annoying. This is caused by an error in your browser or app that prevents Crackle from loading content.
Most cases can be solved by clearing your browser or app cache. You might need to disable extensions, particularly ad-blockers, in some cases.
Clear browser cache
- Click the three dots in the upper right corner of the browser
- Hover more ToolsSelectClear browsing data
- Check out cookies and other site data and images and files cached
- ChooseClear DataWait for the process to finish before you refresh your stream.
These steps will help you identify and disable a problematic extension.
- Click the three dots in the upper right corner of your Chrome browser
- Go to More tools > Extensions
- Reload Crackle and disable all extensions
- If it works, you can enable each extension while reloading Sony Crackle every time.
Once Crackle is identified, disable it from the streaming service. After that, you can enable it.
You should now be able to fix Crackle with the tips above. Now you can enjoy free TV shows in clear quality.
If these steps didn’t solve your issue, get in touch with the Crackle customer support