Computer inventory tools can be used by individual home users to view the hardware and software specifications for their Windows, macOS, or Linux desktops. IT administrators are also able to use…
Security
A trouble ticket system is a software tool that a company uses to trace, report, identify and resolve tickets from clients. It is simply a way for companies to identify…
Modern IT companies have made remote desktop technology a core part of their business. No longer is onsite service the only option for IT professionals when it comes to solving…
Process Flow Create an up-to-date inventory for production systems (OS types and IP addresses, physical locations etc. Standardization of production systems should be planned to ensure the same OS version…
Remote Access and Control of ITCM The cloud and mobility offer many benefits, including the ability to access computing from anywhere. However, if there is an issue, “anywhere”, doesn’t mean…
Although a service desk should be the central point of assistance for any organization, many times they are not helpful. You may have to make changes if everyone complains about services being…
Introduction to ITSM What is ITSM? ITSM stands for Information Technology Service Management. ITSM is a method of providing, implementing, and managing IT services that meet customer needs. ITSM can…
A ticket discord bot is a program that automates online ticket searches on online platforms. A ticket discord boat promotes speed. The ticket discord bot allows hundreds of bots to…
White-listed Requests The interface ‘Quarantine’ allows users to view emails that were intended for them, but have been moved to quarantine. Users can also request that whitelist senders be added…
Security threats are all around, especially if you’re using certain browsers and third-party programs like Adobe Flash or Java. The makers of these applications will provide patches to help you…