Amazon Prime Video is a top entertainment service. There is plenty of entertainment to choose from, including the most recent TV shows and movies as well as on-demand films.
However, like with most other streaming entertainment services, Amazon Prime experiences some technical errors from time to time. The 5004 error code for Amazon Prime Video is one of the most frequent.
An authentication error code 5004 occurs when you try to sign in to Amazon Prime Servers from your streaming device. This means that you cannot access your favorite content.
Don’t worry! We have all the information that you need to fix this error if it happens.
What is the cause of error 5004 in Amazon Prime?
Before looking at solutions, it is first important to understand what causes the error on Amazon Prime Video. Here are some common causes.
- Unreliable internet connection
- Use VPN or Proxy, or if your computer or network has a firewall
- Antivirus and security software
- Cached data and cookies that have been corrupted
- Amazon Prime Video App Outdated
- Amazon Prime app has a bug
How do I fix error 5004 in Amazon Video?
To fix Amazon Prime Video error 5004:
1. Make sure you have stable internet access
Unreliable internet connections are one of the leading causes of authentication problems with Amazon Prime Video.
Problems with accessing servers can be caused by connectivity issues, such as slow internet or unstable internet. If you get error code 5004, the first thing you need to check is your connection.
To ensure your internet connection is stable, first, check you can access it. Next, perform a speed test to confirm that everything is working properly. For troubleshooting, contact your internet provider.
2. 2. Disable VPN, proxy firewall, and other security programs
Other causes of connectivity problems include VPN, proxy, firewalls, and antivirus programs. Traffic encryption and rerouting, as well as traffic encryption in proxy and VPN, can cause problems with accessing servers.
Antivirus and firewall can also block your connection, resulting in failed sign-in. These programs can be disabled to resolve the problem and allow you to sign in.
3. Clear cache and cookies in your browser
Cached data and cookies may be another reason for error code 504 if you access Prime Video from your computer.
If the data is corrupted it can cause conflicts with the actual website data, causing sign-in failures.
Clearing your cache and cookies will allow you to sign in easily.
4. Re-install Amazon Prime Video App
If you stream your content via these devices, the Amazon Error Code 5004 can also be obtained on Apple TV, PS4, or Xbox.
The most common reason for such an error is usually with Amazon Prime Video. This can be caused by a bug in the app or an old version.
This will fix the problem by deleting the app and then downloading and installing the latest version.
It can be frustrating to receive an error code 5004 from Amazon Prime Video when you try to stream your favorite movies and shows. It is possible to correct the error and resume streaming on Amazon Prime.
These are just a few of the best solutions to fix the problem. However, if the problem persists, you should contact Amazon Prime customer service for additional troubleshooting and help.